Privacy Policy

Introduction

Welcome to the WVillage Community App ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Phone Number: Used for account creation and authentication via WhatsApp OTP
• Full Name: Your name to personalize your experience
• Address Information: Building name and flat number for hyperlocal community features
• Profile Information: Any additional information you choose to add to your profile

Content You Share

When you use our features, we collect:

• Food Listings: Details about food items you wish to share
• Marketplace Items: Information about items you list for sale
• Event Information: Details about community events you create or participate in
• Photos: Images you upload for listings and events

Device Information

• Push Notification Token: To send you important updates and notifications
• Device Type: To optimize the app for your device

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and send you related information
• Send you notifications about community activities, events, and marketplace updates
• Authenticate users and ensure security of accounts
• Connect you with neighbors in your building and community
• Respond to your comments, questions, and requests
• Comply with legal obligations

Sharing of Information

We may share your information with:

• Other Users: Your name, building, and flat number are visible to community members. Your phone number is NOT shared with other users.
• Service Providers: Third-party services that help us operate our app (e.g., Twilio for WhatsApp verification, Firebase for push notifications)
• Legal Authorities: When required by law or to protect our rights

Data Security

We implement appropriate security measures to protect your personal information, including:

• Secure authentication with JWT tokens
• Encrypted storage of sensitive data on your device
• HTTPS encryption for all data transmission
• Regular security reviews and updates

Data Retention

We retain your personal information for as long as necessary to provide our services. Food listings automatically expire after 8 hours. You may request deletion of your account and personal data at any time using the in-app deletion request feature.

Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update or correct your personal information
• Delete: Request deletion of your account and data
• Opt-out: Opt-out of push notifications

Children's Privacy

Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.